Refund policy

Returns & Refunds

We hope you love your KamiKobo order. If something isn’t right, please get in touch and we’ll be happy to help.

Change of mind

Please choose carefully, as we do not offer refunds or exchanges for change of mind, including where an item is no longer wanted or the wrong product has been selected.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us as soon as possible at hello@kamikobo.com.au with your order number and details of the issue. Photos may be helpful when assessing damaged or incorrect items.

We will assess the issue and arrange an appropriate remedy in accordance with the Australian Consumer Law.

Australian Consumer Law

Your rights under the Australian Consumer Law are not affected by this policy. Our goods come with consumer guarantees that cannot be excluded under Australian law. Depending on the nature of the problem, you may be entitled to a repair, replacement, refund or other remedy.

Returning an item

Please contact us before sending an item back so we can provide return instructions. Where a product is confirmed to have a fault, reasonable return postage costs will be handled in accordance with Australian Consumer Law.

Refunds, where applicable, will be issued to the original payment method.